When you're searching for a new employee, you probably spend a great deal of time thinking about the skills the new employee should possess. Have you ever spent time thinking about the most important skill your recruiter should possess? Maybe you think it's a deep network of connections, or great salesmanship that turns your humdrum job description into the most appealing job in the world.
If that's what you think, you're wrong. The most important skill any recruiter has isn't the ability to create a deep network of connections; it's the ability to connect deeply with their network. Any recruiter can match the buzzwords and acronyms on a candidate's resume to the buzzwords and acronyms in your job description. (These days, it's most likely that recruiting software takes care of that task).
The hard part isn't matching skills; it's matching expectations, which are often subtly expressed or entirely unstated. But it's matching those expectations that leads to a match that not only looks good on paper but also feels good for both the employee and the employer. When it's only the technical criteria that are matched, there's often dissatisfaction on both sides of the employee-employer relationship, and the employee is likely to move on, unhappily disrupting their life and the employer's project.
Achieving the level of understanding that helps the recruiter match expectations as well as technical skills is driven by empathy. With that quality, recruiters are able to gain an understanding of the employer's work culture. They're able to take the employer's perspective and understand what's required to succeed in the workplace. This is more than how the company expresses its values in its mission statement; it's how the company expresses its values through its actions and how it treats its employees and its customers. An empathetic recruiter is also able to take the converse position and understand the employee's perspective and values. They're able to draw out the candidate to understand what motivates them besides an interest in technology and in earning a paycheck.
The recruiters at The Armada Group have been making empathic connections with employers and job seekers for more than 20 years. Contact us to learn how our empathetic insights lead to the ideal match of candidate and position.