Key Skills to Succeed as a Technical Support Engineer

Technology has made its way into nearly every workplace. While tech is often used as a means to boost productivity, streamline operations, or support a capability that wouldn’t otherwise be available, it can also come with its fair share of issues.

Technical problems can wreak havoc on an employee’s ability to perform critical tasks or an organization’s ability to meet its goals. As a result, many companies hire technical support engineers who can come to the rescue when tech solutions go awry.

Since technical support engineers may be tasked with troubleshooting software and hardware, they need robust skillsets that tap on both areas. If you are wondering what skills are essential if you want to succeed in one of these roles, here’s a look at the critical ones.

Desireable Tech Skills for 2020

It isn’t a secret that demand for tech talent continues to be on the rise. Many companies rely heavily on a vast array of technologies, and tech is now a critical part of businesses operating in nearly every industry.

However, certain tech skills are more desirable than others. By acquiring the right ones, you can set yourself apart from the competition, be a solution to a skill gap, and otherwise increase your value. If you are wondering which tech skills are going to be the most sought after by employers in 2020, here are the ones that deserve your attention.

How You Can Stand Out in the Tech Industry this Upcoming Year

As a tech professional, standing out from the crowd can be challenging. Often, if you are trying to land a new job, you are up against others who have similar technical capabilities and education. You can’t expect your college or hard skills alone to make a lasting impression, as there is a decent chance that other candidates look at least as good as you do on paper.

How to Stay Motivated at Work During this Holiday Season

The holiday season can be hectic. Between shopping, parties, visiting friends and family, and traveling, many professionals are dealing with significantly more personal obligations than usual. Then, if you toss their workload into the mix, it’s easy to see how staying focused can be a challenge.

Why Tech Departments Need Excellent Project Managers in Silicon Valley

Many IT projects are substantial undertakings. Without a great project manager, many Silicon Valley tech departments would struggle to reach their project goals. This is true even if the team is otherwise highly skilled, as skill sets along aren’t necessarily enough to guarantee success.

If you are wondering why tech departments need excellent project managers in Silicon Valley, here’s what you need to know.

Published in Hiring Managers

Ways You Can Stay on Top of Emerging Technology Trends

Most IT professionals would benefit from staying on top of emerging technology trends. By doing so, you are ensuring your field- and industry-related knowledge remains current. Trend-awareness allows you to take certain actions that benefit your career. For example, you can identify potential disruptors and acquire skills that relate to those emerging technologies, enhancing the value of your skillset. Alternatively, you can alert your employer to new tech that may benefit the organization, allowing them to remain ahead of the competition.

 

Staying on top of emerging technology trends doesn’t have to be challenging. Here are a few ways that you can get going right away.

3 Ways to Keep Your Remote Workers Protected From Cyber Risks

 

Remote workers rely on connected technologies to complete their tasks. Laptops, tablets, and smartphones are critical tools for those who don’t work in the office, allowing them to use the internet to access resources, submit assignments, and otherwise remain in contact.

All connected technologies can come with their fair share of vulnerabilities. Cybercriminals can exploit certain weaknesses, allowing them to access data or various business systems for a variety of malicious purposes.

Luckily, there are things you can do to help safeguard your remote workers and protect critical devices and systems from cyber risks. If you have remote employees, here are three things you can do to increase security.

Onboarding a New Employee

 

As a manager, it’s often your duty to ensure the success of your team. However, when many companies bring on IT contractors, they don’t take as much time and attention with them as they do with their regular new hires.

 

While it’s true the company’s relationship with a contractor does differ from the one they maintain with their permanent staff, that doesn’t mean you should forgo certain steps. When you properly onboard an IT contractor, you give them the tools they need to excel in their role, increasing productivity, the quality of their outputs, and even their level of job satisfaction.

 

If you are getting ready to bring on an IT contractor, here is some important advice for their onboarding.

 

Build a Relationship

Even though a contractor may only be with your company for a short time, that doesn’t mean you should avoid making a connection. By getting to know your IT contractor, you help turn a transactional relationship into a meaningful one.

 

Not only can this help them feel more welcome and integrated with your organization, fostering positive feelings and potentially a greater sense of loyalty, it can also help you stay ahead in the talent war. A happy contractor is more likely to accept a position with you in the future should you have a similar project or require someone with their skill set down the road, making it easier for you to secure reliable top talent when the need arises.

 

Plus, if your IT contractor genuinely feels like part of your team, they are more invested in the project’s success as well as the success of everyone involved. When there is a sense of connection, most employees, whether short or long term, are more likely to go the extra mile for their co-workers and managers, enhancing productivity and the quality of their outcome.

 

Set Clear Expectations

When you bring in an IT contractor, you usually have a solid idea of how you want them to contribute to the organization. However, if you don’t clearly define your expectations during the onboarding process, your new IT contractor might struggle to meet or exceed these requirements simply because they weren’t aware of them.

 

To ensure your IT contractor is set up for success, take some time during the onboarding process to fully outline what needs to be handled and when. Create a calendar with all relevant deadlines and let them know precisely when and how they need to provide you with status updates.

 

Typically, a contractor isn’t fully aware of any operational standards or office norms in your organization. Additionally, they weren’t exposed to the weeks or months of planning phases that took place before their arrival, so they didn’t have a chance to glean this information over time. This means it is always best to spell everything out clearly, ensuring they understand your expectations, goals, and how their contributions align with the big picture.

 

If you would like to learn more or are seeking an IT contractor for your next project, the professionals at The Armada Group can help. Contact us to speak with a member of our skilled team today and see how our hiring expertise can benefit you.

 

 

Published in Hiring Managers

Working From Home

 

It’s no surprise that a significant percentage of professionals wouldn’t consider reporting to the office their favorite part of the day. In fact, many would relish the ability to work from home, for a variety of reasons.

 

Did you know that tech professionals who work from home often save a significant amount of time and money? According to a recent report, it’s true. And those points alone can make it worth exploring remote work opportunities.

 

How Working from Home Saves Time

One of the most obvious ways working remotely can save time is by eliminating an employee’s need to commute. Depending on where they live, they may save a few hundred hours a year by forgoing the daily trip to the office.

 

Remote workers also avoid many office trappings that can waste time. For example, they won’t be interrupted by a chatty coworker who wants to discuss something non-work related or distracted by the phone call taking place one desk over. Ultimately, this allows someone who is working from home to be more productive, which is a form of time-savings in and of itself.

 

How Working from Home Save Money

Since remote workers aren’t required to commute, they can save a significant amount in gas alone. While the precise amount depends on a number of factors, including their gas mileage and driving distance, employees can save upwards of $500 a year in some cases, and nearly everyone can keep at least a couple hundred bucks annually by making the transition.

 

Additionally, not commuting reduces wear and tear on their vehicles, reducing the frequency of oil changes, new tires, and many other automobile maintenance activities. Insurance rates may also decrease, as the number of miles put on a vehicle in a year plays a role in determining the cost of the premiums. In some cases, families may even be able to reduce the total number of vehicles owned by the household, making the savings more substantial.

 

 

Even those who take public transportation can experience the money saving benefits. Typically, bus and subway passes come at a cost, but they might not have to be purchased if the worker isn’t commuting.

 

But the savings go beyond commutes. If a worker typically has to grab lunch from a restaurant or a cup of coffee from a café on the way in, that expense is also eliminated. For professionals who were required to wear business attire in the office, their clothing costs and dry cleaning bills may decrease as well.

 

Even Occasional Telecommuting Helps

Employees can experience time and money saving benefits even if they don’t work from home every day. Just one or two days a week can create a noticeable difference in both areas, so companies that offer flexible work arrangements can tout the potential gains to employees.

 

If you are interested in learning more about the time and money saving benefits of working from home, the knowledgeable staff at The Armada Group can help. Contact us to speak with one of our team members today.

 

 

Published in Staffing News

YouTube

 

According to new data, Americans spent almost a billion hours watching videos on YouTube on Android this past July alone. In fact, over the approximately 12 billion hours of streaming performed through the top 10 video apps on Android between August 2016 and July 2017, YouTube accounts for nearly 80 percent of the associated activity. And that makes YouTube the most used video streaming app today.

 

Not only does this show a shift from traditional entertainment programming, but also changes in how prevalent mobile technology has become. Here’s an overview.

 

Competitors Don’t Even Come Close

When people think of mobile streaming video, YouTube might not be the first that comes to mind. However, the second place competitor, Netflix, doesn’t reach nearly the viewership that YouTube experiences.

 

The other top streaming services (Twitch, Hulu, and Amazon Video) fall even further behind the leader, even though they are still commonly used applications.

 

Now, some of YouTube’s dominance could be attributed to the fact that it is largely a free service. Additionally, the ability for user’s to upload videos gives it an advantage over some platforms (aside from Twitch) and make it a video service that is also social in nature.

 

YouTube is Expanding

YouTube has recently begun offering services aside from the traditional video sharing capabilities. For example, YouTube Kids allows for targeted streaming that is seen as appropriate for younger viewers while YouTube Red, the paid subscription component, has increased YouTube’s involvement in exclusive programming.

 

Additionally, the company launched YouTube TV, a product designed to allow users to stream live TV or record to a cloud-based DVR, similar to the offering by Sling. The subscription service will increase the company’s revenue, giving it options beyond the traditional ads in front of videos and the YouTube Red service.

 

What this means is that YouTube is taking advantage of its position in the world, creating new companion opportunities that will appeal to its already substantial market base. And, as more people turn away from traditional cable and satellite television in favor of lower-cost options, YouTube’s total influence may continue to grow.

 

At this point, from a revenue only perspective, Netflix and HBO Now still beat YouTube, and Hulu at times outpaces YouTube depending on the average being examined. However, YouTube is working to grab more paying customers by expanding its products, something that the other services may struggle to do.

 

Ultimately, YouTube can be a strong model for growing and expanding a business by tapping into the existing customer base for related product offerings and sales. And, with its current rate of growth and popularity, it’s hard to imagine another mobile offering outshining the company anytime soon.

 

If you would like to learn more, the professionals at The Armada Group have the expertise you need. Contact us today to see how our services can help your business grow and prosper.

 

 

Published in News at Armada
Page 1 of 5