As unemployment among tech professionals remain low and more IT workers become interested in working remotely, many companies have begun to embrace the new paradigm to help them secure top talent. But managing telecommuters is often incredibly different when compared to employees in the office, and not every business has it all figured out yet. With that in mind, here are a few things that you might not be aware of that remote workers want from their employers.
To Feel Like Part of the Team
One of the biggest issues remote workers face is feeling isolated, or even ignored, by their team and manager. Often, telecommuters aren’t privy to a variety of casual conversations that occur in the workplace, even when they result in information that could be useful to them. This can leave them seemingly disconnected and out of the loop, which can hurt their professional efforts as well as morale.
More Efficient Conflict Resolution
Additionally, since communication between remote workers and others can be more complex to manage, they may struggle when it comes to resolving conflicts in the workplace. Typically, since instantaneous back and forth is harder to coordinate, issues can drag on for days or weeks before reaching a resolution, and telecommuters rarely have alternative options to find a solution more quickly, as they can’t simply walk up to the person and begin a discussion.
Another drawback of less frequent direct interactions is remote workers don’t often receive the feedback that employees in the office may get to help them proceed in the right direction. Since the level of interaction is typically less with telecommuters, it’s critical that they are provided with clear expectations regarding their duties, hours, or any other point that may feel ambiguous. Otherwise, they may feel lost as to how they need to proceed and, unless someone is able to answer a message or phone immediately, they can be left seemingly drifting until they get a response.
The Key to Remote Worker Management
At the core of all of the above issues is communication. Since remote workers aren’t in the office, it is imperative that well-structured and highly accessible forms of communication be made available, and that members of management and their team reach out regularly. Additionally, having options like video conferencing can go a long way to help a telecommuter feel more connected to the group, as being able to see the person’s face while they are talking helps forge a stronger bond.
Ideally, you want to schedule regular meetings or conference calls with every remote worker, especially if they have recently started in the position. This ensures that everyone takes the time to communicate effectively with one another and that nothing is left hanging unnecessarily.
If you would like to learn more or are interested in finding a new remote worker to join your team, the professionals at The Armada Group can help. Contact us today to see how our services can work for you.