Wednesday, Oct 18 2017

How Much is Inefficient Communication Costing Your Business?

Written by

Communication

 

Unless you operate a one-person show, your company likely heavily relies on communication to get things done during the workday. Being able to collaborate effectively makes teamwork possible and quality lines of communication ensure everyone is in the loop.

 

On the other side, inefficient communication harm your business greatly, including your bottom line. A recent survey on poor communication in enterprises determined that the annual impact of subpar communication could result in a cost of $11,000 per employee. That means a loss of $1,100,000 per every 100 workers on the payroll.

 

The effects of inefficient communication are far-reaching. It can lead to increased stress, reduced productivity, higher levels of frustration, lower morale, poor decision making, reductions in innovation, and even legal disputes.

 

To help you identify which communication methods may be harming your company’s success, here are a few points worth considering.

 

Over-Reliance on Email

In many cases, employees are bombarded with incoming email throughout the workday. While they are simple to create, emails are also easy to miss, intentionally ignore, or accidentally delete. Additionally, multi-person email threads can quickly become confusing, especially if not everyone is responding to the latest message.

 

When it comes to effective collaboration, email isn’t the ideal tool. Instead, choosing an appropriate tool can help avoid the pitfalls of email, allowing full teams to communicate more efficiently and with easier tracking.

 

Ambiguous Instructions

When it comes to giving instructions, clarity is key. However, many managers and team members leave important details out, creating points of contention and fueling misunderstandings. For example, the vague “as soon as possible” deadline may not mean the same thing to the writer as the reader, and its subjective nature can cause conflict. Additionally, deadlines may be missed, harming productivity, because the work wasn’t aware of the actual timetable involved.

 

To avoid this form of miscommunication, it’s critical that all instruction be clear and specific. Providing step-by-step instructions, hard deadlines, and even estimated time to completion can all help ensure everyone is on the same page.

 

Lack of Timely Feedback

Feedback can be incredibly powerful in the workplace, but only when it is delivered at the right time. By providing information in real time, employees have the opportunity to quickly correct issues or change courses, keeping productivity up and improving the overall quality of their work. Additionally, timely feedback can improve engagement and reduce turnover, as staff members don’t feel left in the dark when it comes to their performance or progress.

 

For businesses that want to increase their use of real-time feedback, consider implementing training programs for managers or using HR software designed to prompt for project- or task-oriented performance reviews once certain duties are completed.

 

By improving communication in the workplace, your company can experience productivity gains, boosts to morale, and more effective teamwork throughout the organization. Ultimately, those are all great for the bottom line, ensuring you get the most from every moment an employee is on the clock.

 

If you would like to learn more or are interested in adding a new member to your team, the skilled professionals at The Advance Group can assist you in reaching your goals. Contact us to see how our services can positively impact your bottom line today.