Friday, Jul 28 2017

What Your Company Can Learn from Uber’s Culture Mistakes

Written by

12 Uber

 

After accusations of sexual harassment and discrimination had reached the media, Uber came under fire for many of its practices and its poor corporate culture. Both the CEO and a board member have since resigned from the business, highlighting the level of turmoil experienced by the company.

 

Uber’s failure to create a culture that focused on supporting and caring for their workforce had serious consequences for the business, resulting in a situation that could have otherwise been avoided. Learning from their mistakes gives you an opportunity to avoid a similar debacle, ensuring your employees are working in an environment that promotes inclusiveness and safety. To help you benefit from the situation, here are some tips regarding what your company can learn from Uber’s culture mistakes.

Craft Strong, Clear Policies

Policies regarding issues relating to harassment and discrimination in the workplace are your first line of defense against improper behavior and guide the actions of leadership whenever an incident occurs. Uber failed to apply their policies universally, allowing certain members of upper management to operate with different standards than those assigned to the workforce. This creates a “them versus us” mentality, separating the workers from the leadership team and poisoning the culture.

 

All policies need to apply equally to employees, regardless of their level of status. This ensures everyone is suitably protected and provides clear guidance regarding associated disciplinary actions.

Document Complaint Tracking Procedures

Uber didn’t provide definitive guidelines regarding grievance tracking, and that led to inconsistent processes being used. Over time, critical information was lost, and follow-up opportunities were missed due to the lack of data.

 

Companies need to have thorough complaint tracking procedures, documented in such a way as to guide the actions of human resources professionals and members of management. This ensures vital information is recorded, including any course of action that is taken and their ensuing results. It also increases the likelihood of consistency throughout the organizations, making it easier to maintain standards as decisions are made, and plans are put into action.

Monitor Culture Shifts

A company’s culture develops over time, and it can change even with strong policies and appropriate measures on the part of the leadership team. Businesses need to monitor their climate for shifts, giving them the opportunity to intervene if things begin to move in an unfavorable direction.

 

Typically, this means communicating with employees regularly to assess the current state. By cultivating conversations between workers and management, it is easier to create a sense of community and take advantage of opportunities to make course corrections at the earliest sign of trouble.

Provide Appropriate Training

Conscious and unconscious biases can hurt company hiring, firing, and disciplinary standards. Those responsible for these decisions must be suitably trained to ensure certain opinions aren’t incidentally affecting outcomes in these areas. Additionally, making transparency a priority can alleviate concerns employees may have about the fairness of actions, helping them see why decisions are made instead of simply witnessing the outcomes.

 

If your company would like to work with a skilled staffing firm to ensure biases aren’t impacting hiring decisions, the professionals at The Armada Group have the training and expertise necessary to provide an appropriate solution. Contact us to discuss your hiring needs and see how our services can ensure bias doesn’t come into play.