Monday, Feb 12 2018

How to Deal with Unruly IT Employees

Written by

Unethical

 

IT professionals are often trusted with a significant amount of power in any organization. They have access to critical systems and data, some of which is not directly related to their positions.

 

Employees in any department may participate in some questionable activities, and IT workers are no exception. While some occasional lighthearted actions can be beneficial to morale, when certain lines are crossed, a serious problem exists.

 

To help you identify these issues and address unruly IT employee behavior, here are some common areas of concern and how to handle them.

 

Practical Jokes

IT employees are uniquely positioned when it comes to practical jokes. They can do anything from changing a person’s password to adjusting computer wallpaper, often remotely.

 

While some of these actions may seem harmless, they can easily become bothersome. For example, another employee’s work may be disrupted by a practical joke, hurting productivity. In more severe scenarios, such as changing a worker’s desktop background to something inappropriate, a staff member may become offended, or worse.

 

To prevent these activities, you need strong policies in place that define how credentials can be used as well as any consequences that are associated with these breaches of trust. Using alerts that inform the manager when specific actions are taken can also be effective deterrents, as all activities are automatically broadcast to their supervisor.

 

 

Accessing Confidential Information

Most IT professionals have administrator credentials that allow them to access a range of systems. While this is necessary for the work, it can cause problems when they abuse the privilege, using their credentials to access confidential or sensitive information not related to their positions.

 

Further, they often have the ability to delete or alter logs, giving them a chance to cover their tracks.

 

Setting up alerts can help spot this kind of activity, as well as a robust ticketing system that can help determine which actions are legitimate and which may be illicit in nature.

 

Non-Work-Related Activities

Since IT often controls what can be accessed over the internet and which activities are logged, the potential for abuse is significant. A worker could give themselves the ability to access entertainment related sites that would otherwise be blocked, giving them the opportunity to slack off while they are on the clock.

 

While taking a moment to relax isn’t inherently a problem, if they begin spending more than a reasonable amount of time on non-work-related activities, productivity is going to decline. Further, if they access inappropriate content using company resources, you could have a bigger problem.

 

To help lower the risk associated with such actions, it’s imperative that all employees be subject to the same restrictions based on actionable policies and that any attempts to circumvent certain blocks be appropriately logged and alerted. This helps deter IT professionals from taking advantage of their position, lessening the likelihood that someone will do so.

 

Ultimately, most IT employees are standup workers and wouldn’t abuse their power. However, it is crucial that the proper policies and monitoring mechanisms are in place to ensure that such activities don’t take place.

 

If you are interested in learning more or are looking to hire a new IT worker, the team at The Armada Group can help. Contact us today to see how our services can work for you.