Artificial intelligence (AI) and machine learning hold a lot of potential, providing technology that can change lives and business for the better. But, as any new technology emerges, certain professionals pay the penalty, often suffering job losses or pay decreases. While AI isn’t threatening every employee, certain positions are clearly at risk. Here is an overview of four jobs AI technology is threatening the most.
Thanks to the rise of chatbots, customer service professionals focused on tech support will likely see calls for the skills dwindle as these solutions become more sophisticated. Currently, these professionals are being specifically targeted by technology creators, especially for Tier 1 support issues.
In many cases, the majority of customer requests focus on simple matters that are resolved using repeatable processes. Chatbots can be designed to spot these problems and provide instruction based on tried-and-true troubleshooting methods not unlike the scripts many Tier 1 phone support workers use today. This means these standard issues won’t require human intervention, eliminating the need for some of these positions.
AI systems are already being designed with the ability to “think” creatively and improvise. While most of the public tests have involved competing against people by playing games such as Go, it isn’t hard to envision technologies being developed that are able to create and maintain software applications down the road. While this threat may be down the road, it is certainly viable, and something developers should keep an eye on.
Maintenance tasks and security measures are critical in tech and form a large part of the sysadmins role. AI technologies are already being created to offer automated solutions for much of the work associated with supporting uptime requirements, addressing performance issues, and improving security. While these solutions might not entirely eliminate the need for sysadmins, a possible reduction in the number required is certainly plausible if these AI systems can do everything their creators are hoping they can.
The manufacturing sector has experienced technologically-related disruptions to their workforce numbers before, and AI is likely to have a similar effect. Advanced robotics can replace assembly workers while providing the ability to run 24/7 without having to worry about shift changes. While these technologies won’t entirely remove the human component from the floor, professionals looking to stay in the field will need to increase their skills to remain relevant as more machines become part of the production cycle.
As outlined above, AI certainly has the ability to be a threat to many professions. However, it is important to note that these systems require support too. Skilled tech workers are the ones who program these solutions and perform maintenance on automated systems. That means a career in AI can be especially lucrative and an excellent method for staying relevant even as the technology becomes more sophisticated.
If you are interested in learning more about the impact of AI or are interested in finding a new IT position, the professionals at The Armada Group can help. Contact us today to see what our services can offer you.