Thursday, Nov 27 2014

What You Need to Know Before Reorganizing Your IT Department

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What You Need to Know Before Reorganizing Your IT Department

IT reorganization is one of the biggest projects you may ever undertake as an IT manager. No matter how you approach a reorg, it’s going to cost you time, resources, and productivity. This means it’s essential to have a sound, business-oriented strategy in place before the decision to reorganize is made.

Here are the most important considerations for launching and implementing an effective IT reorganization for your company:

Know why you’re considering a reorganization

The best way to avoid potentially complex and costly mistakes is to understand the actual problems that prompted you to consider an IT reorg, and decide whether there’s another way to address those problems.

Ask yourself what you hope to accomplish with a reorganization. If your goals can be met through alternative fixes, try implementing the less disruptive solutions first.

If alternatives fail, or if reorganization is the clear answer, then it’s time to talk strategy.

Decide where to start

IT reorganization is a measure that’s intended to solve problems with the organization’s tech department. This means you need a thorough understanding of not just the problems themselves, but the issues they’re causing throughout the organization.

The first step in building a reorg strategy is to communicate — with your IT team, with key stakeholders, and with C-level management. Your approach may vary depending on the parties involved, but the goal is to same: to open conversations and gather input on pain points affecting various parts of the company, and IT areas that could stand improvement.

Gauge your reasons for reorganizing

There are several legitimate reasons to undertake IT reorganization. Here are some of the most common:

  • Your technology is an island: In today’s highly connected business environment, insular IT departments simply won’t survive. Bryan Kirschner, director of the Apogee Institute, indicates three must-have qualities for successful IT: outside-in, cloud-first, and mobile-centric. If your organization lacks these qualities, a reorganization may be the right solution.
  • IT is failing to deliver results: This is one of the most obvious reasons to consider a reorganization, but it’s also one that requires the most caution. If your IT department regularly misses deadlines and exceeds budgets, a reorg may be called for — but only if there’s no other way to fix these problems.
  • You’re new at the helm: If you’re a newly appointed IT leader, whether you’ve been promoted or arrived from another company, you may be itching to make sweeping changes. Depending on the actual situation, this may be a good idea — just be sure it’s the right one. Reorganizing simply because “it’s been a while since the last one” is never a good strategy.
  • The company mission refocuses on new technology: Every business in every industry today needs technology to thrive. If your organization is facing major changes to the way technology impacts your daily operations — such as migrating from single-channel to omni-channel customer experiences — reorganization is almost certainly the right choice.

Obtain buy-in at the C-level and within your team

If you don’t have key personnel on board, your chances of successfully reorganizing will plummet. As with any business initiative, C-level buy-in can make or break an IT reorganization — so make sure to involve them from the start, and maintain transparency by sharing your objectives throughout the process.

You’ll also need to involve your IT team, in order to keep morale elevated and maintain productivity during the often difficult and lengthy reorganization. Keeping your team involved and informed not only helps to decrease the stress that always comes with change, but also helps them feel they have a stake in the success of the reorg.

With thorough planning and communication, you can roll out an IT reorganization smoothly and effectively, and enjoy the benefits of a streamlined IT department for the entire organization. If you need help with this, or any, IT procedure, contact the experts at The Armada Group.

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