Tuesday, Oct 14 2014

How to Better Measure Your Success in IT

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How to Better Measure Your Success in IT

Most IT departments are, by nature, results-driven. And because IT loves numbers and formulas, you’ll find myriad combinations of analytics and KPIs and data charts designed to measure success — usually in terms of output or dollars. But how good are these measurements in gauging the success of your career on a day-to-day basis?

If you’re an IT pro, and you want raises and promotions and accolades (and who doesn’t?), all those analytics won’t help you much in the way of personal advancement. There are better ways to track your progress that can alleviate the daily stresses of your job and help you become more satisfied, productive, and promotable.

Here are three of them, relating to the most common issues IT professionals face in the workplace: prioritizing, communicating, and building relationships.

Prioritize: Measuring where all your time really goes

For an IT pro, there are never enough hours in the day. Your workload always seems to exceed the amount of time you have to spend on it, and every week you feel further behind. But the good news is, you’re probably spending a lot of time on tasks you don’t need to worry about — and you can focus your efforts to increase productivity and decrease stress.

Take the time each day to write down your top three-to-five priorities. Then keep track of what you do all day, and how long you do it. Once you have these lists, figure out what percentage of time you’re spending on your priorities versus everything else, and prune out the clutter. If your workload is actually too heavy to accomplish your core tasks, you can show this data to your boss and ask to have non-essential activities reassigned.

Communicate: Measuring the effectiveness of what others are hearing

Good communication is essential in the workplace. As an IT pro, you need to communicate not only with the rest of your team, but also with your supervisors, management, people in other departments, or even customers. And the most common barrier to communication is that not everyone you need to convey information to speaks the same language.

When you’re communicating something, the tendency is to think only about what you have to say. But the key to effective communication is to understand how the other person needs to hear it. If you’re speaking to a non-tech person, you can’t use jargon or complex terms. If your style is straightforward and to the point, a less direct person may find you abrasive or intimidating — and therefore will only hear your tone, not the words you’re saying.

Consider the communication issues you’ve experienced in light of your audience. Is it possible they could have misunderstood you because of their listening style? To measure your effectiveness in communicating, pay attention to nonverbal cues that suggest they’re confused by the terms you’re using, or tuning out your words in favor of your tone. You can adjust the way you convey information to make sure everyone’s clear, resulting in smoother daily operations all around.

Relate: Measuring your workplace relationships

Relationships make the working world go ‘round. When you have strong relationships in the workplace, your career will flourish — but weak relationships can hamper or cripple your progress. You may get along great with like-minded people, but what about those from different generations, different cultures, or even different departments?

Improving your workplace relationships will help you get ahead, and make for a more harmonious environment for everyone. It only takes a few minutes at a time to build rapport — you can choose a day to sit with a different group at lunch, or invite a co-worker you don’t know well for a cup of coffee. Make it a point to offer authentic compliments on other people’s work, especially those in different departments, and send a quick thank-you when another person does something that positively affects your work.

Charts and analytics are great for measuring the technical ROI of your work, but these real-world measurements can help you achieve personal satisfaction and advancement. Speak to the experts at The Armada Group today to find out how to take a better measure of your IT success, and enjoy lowered stress and higher productivity.

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