Hiring managers understand the time, energy, and resources it takes to hire a new employee. Often, this is what makes retention so important, as being able to keep your best and brightest on staff is obviously preferred over having to find their replacement.
But many companies struggle to understand why some workers stay with the business and others leave. This is especially true if there are no known issues and the employee seems generally satisfied.
Luckily, there is a way to gather additional information that can help you with your retention efforts. By conducting stay interviews, you gain access to powerful insights, allowing to your do more to keep your top talent working for the company.
What Are Stay Interviews?
A stay interview is a conversation that functions similarly to an exit interview. It’s a discussion where the employee can provide feedback on the organization.
However, instead of waiting for the team member to provide their notice, a stay interview happens while the person is a part of your staff.
Why You Need to Conduct Stay Interviews
While exit interviews provide valuable information, they occur at a time where it is nearly impossible to convince that employee to stay on board, even if you are willing to make changes. A stay interview happens while the worker is still a permanent part of your staff, so the information you receive can create opportunities for action.
By giving your star performers a chance to participate in a stay interview, you can find out what is working for them and what they think could use improvement. Then, you can make reasonable adjustments to provide the employee with what they need so that they are open to remaining with the company for the long-term.
How to Conduct Stay Interviews
Stay interviews need to be one-on-one, giving the employee a sense of privacy and allowing them to be the focus. These meetings should be conducted in person, as a survey usually won’t provide you with the level of detail a conversation can, and the opinions of your best and brightest won’t get lost in the shuffle.
Work to ask probing questions that will produce honest answers. Resist the urge to interject, regardless of how you feel about what is being said, as becoming defensive may lead the employee to hold back, ensuring you won’t get the desired result.
Let the worker know that their feedback is valued and that their responses may help shape the future of the company. Ultimately, you want to know what will keep them interested and engaged on the job and what they value as well as any issues they’ve experienced that haven’t been addressed.
By conducting stay interviews, you can boost your retention rates through right-action. If you are interested in learning more or are seeking a skilled professional to join your team, the employment specialists at The Armada Group can help. Contact us to speak with one of our knowledgeable staff members and see how our services can benefit your company today.