For most companies, technology isn't a core part of their services. Even for companies that create tech products, running a data center and supporting general-purpose business applications isn't a core competency. Now that cloud computing has made the idea of running business applications off-site acceptable, more businesses are turning to managed service providers (MSPs) to provide basic services like email, backups, and monitoring.
The benefits of using MSPs are several:
• Staff is freed up for more important functions.
Most businesses would prefer IT staff to work on strategic projects rather than housekeeping functions. Offloading that work to an MSP lets internal resources be allocated more efficiently.
• There are cost savings.
Running a data center is expensive. Even just the energy costs for email servers are significant. Using an MSP reduces or eliminates many of these costs. Monthly charges are fixed and not subject to fluctuation that impacts cashflows.
• Information security is enhanced.
MSPs often have more expertise in data security than the company that originates the data. Because they handle these services for numerous customers, they have access to skills and knowledge other companies lack. Because many threats to data security come from internal users, having the physical servers and storage devices off-site and managed by non-employees surprisingly increases physical security.
• Adhering to compliance standards is easier.
Firms have to meet many standards regarding handling sensitive information, especially in financial and health-related businesses. Many MSPs specialize in these areas and have appropriate certifications and processes in place. It's easier for businesses to leverage the MSP’s certified data center than to build their own.
• Super support.
MSPs provide support around the clock. Their staff will be ready to recover systems as soon as an incident is noted. MSPs have advanced monitoring tools in place to detect and alert on any infrastructure problems. Solid backup practices ensure that data can be recovered and business continuity guaranteed even after a systems failure.
• They're ready for the future.
MSPs keep systems up to date with all mandatory patches. They're also aware of upcoming upgrades and technical changes, and can work with a business as a partner to develop a technology strategy. Leveraging expert knowledge may be the best reason companies turn to MSPs.