IT projects are intense. There's a push for perfection, a drive to meet deadlines, 24/7 systems that crash at 2 a.m. … It's easy for IT employees to get burned out.
Burned out employees aren't productive, aren't creative, and, most importantly, aren't healthy. Here are four strategies to help keep your IT team working and happy about it.
Help your team develop their skills.Find out what your employees want to do, then help them do it. Employees who are working on a project they're interested in are happier and less likely to burn out. For some employees, this may mean learning a new technology and using it in a proof-of-concept side project. For others, it may mean developing non-technical skills and moving up the management ladder.
Share the support responsibility.Rotate the responsibility for production support issues, and stick to the rotation. End users often directly call the person who helped them out the last time instead of calling the support hotline. Let your staff know that it's ok to tell these callers "John's on support this week; I'll let him know about the problem."
Honor your employees' time off.Modern business tends to treat "time off" as a joke; employees are expected to check email unless they're in a destination without Internet. Force yourself to let employees who are on vacation or taking a sick day to truly be away from the office. If the employee were to quit, you'd have to manage without them; this is an opportunity to make sure you have backup knowledge for all their responsibilities.
Praise your team publicly.Most of the rewards people receive for work aren't visible; salaries and bonuses are confidential and promotions are rare. Reward your team by letting them know you value their work in the simplest way possible: tell them. People want to feel their work has meaning, and this is an effective way of reassuring them the work is meaningful to you and to the company.