An inside look at Project Management from Armada team member, Peter Salmon
Quality, risks, and cost are a few important factors that come to mind when one thinks about project management in the tech industry. When Armada’s team member, Peter Salmon, reflects on the most important factors of project management, these are not the first aspects that come to mind. As a Senior Technical Writer in Project Management at Cisco in San Jose, Salmon believes that human factors are the most significant because they can make or break a project. From his experience, project management is about connecting the pieces and effectively managing the people doing the work to understand the bigger scheme of things. At Cisco, Salmon is currently working on documenting the process of a self-service Web portal. To document the process of the project, Salmon must first obtain critical information about the procedures of the project. One of the ways Salmon gets the procedural information is by building rapport with the developers, engineers, and architects. He explains, “It’s tough. You need to build rapport and explain what it is that you’re trying to accomplish, why, and how their job is, or is not, going to be impacted.” With the fear of unemployment within the fast-paced industry, Salmon sometimes finds it difficult to get the answers he needs from personnel. To obtain necessary information, he also resorts to the Internet.